Welcome to Zyna! By accessing our store, website, or services, you agree to the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. Product Information
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Our jewelry is designed with 10% to 50% real gold and is 18K to 22K gold-plated.
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All product descriptions and images are for illustrative purposes. Actual products may slightly vary due to handcrafted detailing and lighting.
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Prices and availability are subject to change without prior notice.
2. Orders & Payments
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Orders are confirmed once payment is successfully processed.
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We accept multiple payment methods, including cash, UPI, bank transfer, and online gateways.
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Zyna reserves the right to cancel or refuse any order in case of fraud suspicion or payment issues.
3. Shipping & Delivery
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Delivery is available within select regions. Shipping charges may apply based on your location.
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While we strive for timely delivery, we are not responsible for delays caused by courier services or unforeseen circumstances.
4. Returns & Exchanges
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Due to the nature of gold-plated products, returns are only accepted for manufacturing defects and must be reported within 48 hours of receiving the product.
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Exchanges are subject to approval and stock availability.
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Return shipping (if applicable) will be at the customer’s cost unless the item is defective.
5. Warranty & Care
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Our jewelry is made for occasional wear. Prolonged exposure to water, sweat, perfumes, or chemicals may affect the finish.
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We do not offer warranties but will provide assistance for genuine concerns within a reasonable timeframe.
6. Intellectual Property
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All designs, logos, and content on our platforms are the intellectual property of Zyna and may not be used or reproduced without written permission.
7. User Conduct
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You agree not to misuse our services or post false, misleading, or harmful information.
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We reserve the right to restrict access or refuse service to anyone violating these terms.
8. Limitation of Liability
Zyna is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
9. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be resolved in the jurisdiction of Patna, Bihar.
Contact Us
If you have any questions about these Terms and Conditions, reach out to us at:
📍 Exhibition Road, Patna
📞 +91 88779 99870
📧 zynagold695@gmail.com